How to improve a location accuracy

iPhone

If you have an iOS device and your location is not updating please follow the troubleshooting steps described below.

Also, if your friends location is not updating on your device and they have an iOS device, please refer them to this page.¬†ūüĎć

You may check the location service and WiFi setting on your phone. It’s important that both GPS and Wifi(even if they are not connected) are activated on your phone.¬†

Please note that accuracy depends on many factors, such as your environment and your phone. There is moments when the highest accuracy will not be available(underground for example)

Please refer the below instruction for the detail.

Enable Location Service¬†ūüĒĄ

  • Settings > Privacy > Location Services > iSharing > “Always”
  • [iOS10] Settings > General > Background App Refresh > On , iSharing > On

Turn on Wi-Fi

iSharing uses Wi-Fi signal to estimate a current location when GPS signal is not available(indoor or underground). We recommend you to turn on Wi-Fi even if you don’t use it.

  • Settings > Wi-Fi on

Make sure Internet connection is active

Since iSharing updates your location via 3G/LTE/WiFi, your iPhone always should be connected to the internet.

  • Settings > Cellular > Cellular Data “on”, iSharing “on”

Disable Low Power Mode ūüĒč

If enabled, these settings can prevent iSharing from running in the background. Therefore, your location will only be updated for your friends when you open the application.

To check, go to Settings > Battery > and verify that Low Power Mode is disabled.

Do not remove the app from background

iSharing need to keep communicate with an iPhone even if it is under background. Don’t worry about the battery consumption. iSharing consumes just 1% of battery life over 24 hours.¬†

Android

If you have an Android device and your location is not updating please follow the below steps. 

Also, if your friends’ location is not updating on your device and they have an Android device, please refer them to this page.¬†¬†

Enable Location Services

iSharing will not be able to detect your location if location services are turned off.

  • Settings > (Google) > Location (service) > enable all settings & set to High accuracy¬†

Give iSharing Permission to Access Location

General (e.g. Nexus, Pixel, LG..) 

Android 10

  • Settings > Apps & notifications > See all apps > iSharing > Permissions > Location > Allow all the time.

Android ~9

  • Settings > Apps & notifications > See all apps > iSharing > Permissions > Location > enable

Samsung

Android 10

  • Settings > Apps > iSharing > Permissions > Location > Allow all the time.

Android ~9

  • Settings > Apps > iSharing > Permissions > Location > enable

Make sure Internet connection is active

Since iSharing updates your location via 3G/LTE/WiFi, your device always should be connected to the internet. 

Turn on Wi-Fi

iSharing uses Wi-Fi signal to estimate a current location when GPS signal is not available(indoor or underground). We recommend you to turn on Wi-Fi even if you don’t use it. 

  • Settings > Wi-Fi on

Enable Mobile Data Usage

General (e.g. Nexus, Pixel, LG..) 

Android all versions

  • Settings > Network & internet > Mobile network > Mobile data > ON

Samsung 

Android all versions

  • Settings > Connections > Data usage > Mobile data > ON

Huawei

Android 8

  • Settings > Wireless & networks >¬†Mobile network > Mobile data > ON

Xiaomi

Android 9

  • Settings > Sim cards & mobile networks >¬†Mobile data > ON

Disable Data Saver / Data Restriction

General (e.g. Nexus, Pixel, LG..) 

Android all version

  • Settings > Network & internet > Data Saver > Use Data Saver > OFF¬†
    • or Settings > Network & internet > Data Saver > Unrestricted data > iSharing > ON (an option for users who want to turn on data saver)

Samsung

Android all version

  • Settings > Connections > Data usage > Data saver > OFF
    • or Settings > > Connections > Data usage > Data saver > Allow app while Data saver on > iSharing > ON (an option for users who want to turn on data saver)

Huawei

Android 8

  • Settings > Wireless & networks >¬†Mobile data > Data saver > OFF

Turn off Battery Saver and/or Battery Optimizations ūüĒ謆

iSharing should be running in the background. But if battery optimizations is activated, Android forces to kill iSharing process.

To turn off battery optimizations for an app:

General Android (e.g. Nexus, Pixel, LG..)

Android 9

  • Settings > Battery > Battery Saver > Turn off now
  • Settings > Battery > Battery usage (top right) > iSharing > Battery optimization > Background restriction > Remove restriction (if applicable)¬†

Android ~8

  • Settings > Battery > Battery Saver > Off / Never turn on automatically¬†
  • Settings >¬†Battery > Battery optimization (top right) > iSharing >¬†Don‚Äôt optimize

Samsung

Android10

  • Settings > Device care > Battery > App power management¬†> Sleeping apps > Remove iSharing if added
  • Settings > Device care > Battery > App power management¬†> Deep Sleeping apps > Remove iSharing if added
  • Settings > Device care > Battery > App power management¬†> Apps that won’t be put to sleep > Add iSharing

Android 9

  • Settings > Device care > Battery > Power mode > Optimized
  • Settings > Device care > Auto optimization (top right) > OFF¬†
  • Settings > Device care > Battery > Settings(Top right) > Sleeping apps > Remove iSharing if added

Android 7 & 8

  • Settings > Device maintenance > Battery > Power saving mode > OFF
  • Settings > Device maintenance > Battery > Unmonitored apps > Add apps > iSharing > Done

Android 6

  • Settings > Battery > Detail > iSharing > App power saving: Turned off

Android 5

  • Battery > App optimization: Detail > ON / iSharing > Disabled

Huawei

Android 7 & 8

  • Settings > Battery > Power saving mode > OFF
  • Settings > Battery > Close apps after screen lock > iSharing: OFF
  • Settings > Battery > Optimize > XX apps are running when the screen is off, close to save battery power > iSharing > Close after screen locked: OFF
  • Settings > Battery > Optimize > XX apps are running when the screen is off, close to save battery power > iSharing > Close after screen locked: OFF
  • Settings > Apps > iSharing > Battery > Close after screen locked: OFF
  • Settings > Mobile data > Data saver > iSharing: ON

Android 6

  • Settings > Advanced Settings > Battery Manager > Protected apps > iSharing: ON
  • Settings >¬†Apps > iSharing > Batterie > Keep running after screen off: ON

Sony

Android 7 & 8

  • STAMINA > STAMINA level > Balanced power saving OR Device performance preferred
  • OR you can access the STAMINA settings from ‘Battery’
  • Ultra STAMINA mode should not be activated

Xiaomi

Android 9

  • Battery & performance > Battery saver > OFF
  • Battery & performance > App battery saver > iSharing > No restrictions

Android ~8

  • Additional settings > Battery & performance > Manage apps battery usage > Choose apps > iSharing > Background settings: no restrictions + Background location: Allow¬†
  • OR Power saving mode: Standard or OFF
  • Security > Permissions > Autostart > iSharing: ON
  • Task management > Lock the app, prevent iSharing being killed by cleanup background tasks.

Asus

  • Auto-start Manager > Enable iSharing

OPPO

  • Security Center > Privacy Permissions > Startup manager and allow “iSharing” to run in the background.
  • Auto-start Manager > Enable iSharing

Check 3rd party auto-clean application

Some third party auto-cleanup applications can prevent iSharing from running. If you have downloaded any cache cleaning or memory cleaning apps. please verify that iSharing is exempt.

Ensure that iSharing is allowed to auto-start 

Some devices have settings which exclude some applications from starting. The most common phones to have these applications are Xiaomi, Oppo and Vivo.

Reboot the phone

In some case,  the device could lost the connection with the location service. In this situation, rebooting the device will resolve the problem.