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Reconnect Support Articles

Arizona Support Articles

Order Forms

Order Additional Devices

"*" indicates required fields

Facility Name*

Other

Staff Name*

First Last

Staff Phone*

Staff Email*

Shipping Address*

Street Address Address Line 2 City State ZIP Code

How many phones would you like?*

Reason for request

To find or maintain employment

Maintain communication with officer

Cannot afford own phone

Has internet/phone restrictions

Current phone only has WiFi

Court imposed 24/7 location monitoring via phone

Other

Other reason

Which phone plan would you like?*

Configuration A: Reconnect Only Mode: The phone will only run the Reconnect Community app. No calls, texts, apps, or web access are allowed.

Configuration B: Restricted Device with phone and text enabled No other apps may be installed.

Configuration B with Phone: Restricted Device with phone enabled

Configuration B with Text: Restricted Device with texting enabled

Configuration C: Reconnect app, Phone and text enabled; Web browsing; Limited officer-approved apps

What apps should be preinstalled for participants to have access?*

Valley Metro

One Calendar

Color Note

Google Maps

Uber

Lyft

Browser (Chrome)

Other

What other apps would you like to be available?

Is this order to replace other phones?*

Yes

Will this order be replacing lost or damaged devices? Phone plans for lost of damaged will be cancelled shortly after receiving the request. Please return damaged devices to Reconnect.

Device(s) ID number(s)*

Enter the device ID(s) from the sticker on the back of the device.

Our default service provider is Verizon. Would that be a problem in your area?*

No, Verizon (Warp) is fine

Yes, T-Mobile (Light Speed) would work better

Yes, AT&T (Dark Star) would work better

I acknowledge that in submitting this request for hardware (phone(s)), agency staff are responsible for monitoring and addressing client activity to ensure alignment with county/agency permitted usage and restrictions based on the client’s risk, conditions, and designated device configuration.

Agree?*

I understand

CAPTCHA

Configuration and App Requests

"*" indicates required fields

Facility Name*

Other

Staff Name*

First Last

Staff Phone*

Staff Email*

Which phone plan would you like?*

Configuration A: Reconnect Only Mode: The phone will only run the Reconnect Community app. No calls, texts, apps, or web access are allowed.

Configuration B: Restricted Device with phone and text enabled No other apps may be installed.

Configuration B: with Phone: Restricted Device with phone enabled

Configuration B with Text: Restricted Device with texting enabled

Configuration C: Reconnect app, Phone and text enabled; Web browsing; Limited officer-approved apps

What apps should be preinstalled for participants to have access?*

Valley Metro

One Calendar

Color Note

Google Maps

Uber

Lyft

Other

Device(s) ID number(s)*

Enter the device ID(s) from the sticker on the back of the device.

What other apps would you like to be available?

Consent*

I agree

Modify Cellular Plan

"*" indicates required fields

Facility Name*

Other

Officer Name*

First Last

Officer Phone*

Officer Email*

Do you need to pause or activate devices?

Pause Plan

Activate Plan

Device(s) ID number(s)*

Enter the device ID(s) from the sticker on the back of the device.

What is the reason for pausing?

No client currently using the device

We do not know where the device is

We do not want to use this device anymore

Other

For more information on Reconnect's phone lease program, please reach out to support@reconnect.io.

Agree?*

I understand

Transfer phones between programs

"*" indicates required fields

Officer Name*

First Last

Officer Phone*

Officer Email*

Transfer from Facility Name*

Transfer to Facility Name*

Other

Device(s) ID number(s) to be transferred*

Enter the device ID(s) from the sticker on the back of the device.

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Our top priority is providing solutions to your challenges. Please fill out this form so we can learn more about you. Someone on our team will contact you very soon with ideas about how Reconnect can solve your challenges.

How can we help? Let’s get started.

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