Contact Us

Contact us today to learn more about how we can work with you.

Product Inquiries & Info

solutions@reconnect.io
800.614.6758 x2

Please Note: We cannot offer support to program participants, please contact your case manager for more information.

Customer Support

support@reconnect.io
800.614.6758 x3

Billing

billing@reconnect.io
800.614.6758 x4

Contact Us

Locations

Headquarters

1 Faraday Drive
Cumberland, ME 04021

Mailing Address

91J Auburn Street
Suite 280
Portland, ME 04103

New York

25 Chapel Street
Seventh Floor
Brooklyn, NY 11201

Boston

45 School Street
Second Floor
Boston, MA 02108

Albuquerque

Coming soon

Answers

Frequently Asked Questions

Can I try it for free?

Yes. Contact us today for a risk-free, no-obligation, 30-day trial. There’s no credit card required, no upfront costs and no contracts. You can cancel at any time.

Is it easy to set up?

It takes under 60 seconds to add a participant and configure settings. Our staff is available to assist with set up and training. Some of our customers have found it’s so easy they can set it up by themselves–give it a try!

Can I use it from any device?

Yes. our platform is cloud-based and can be operated from any desktop, laptop, tablet or mobile device with a web browser and internet connection.

Can this solution be used for other applications other than random drug and alcohol testing?

Yes, you can use our tools for any application where randomized notifications are required. Managing probation is just one of the many ways customers are utilizing our software.

Is it secure?

We take pride in employing next-generation 2048-bit SSL data encryption and storage methods that exceed both bank and military standards.

Is it HIPAA Compliant?

We require no personal, identifiable information. Some facilities privatize client information with unique user IDs, rather than names. You have the option to provide either a name or a unique user ID for managing clients. PINs are randomly assigned for your convenience. Health or medical records are not stored on our system.

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