FAQs

Quick answers to our most commonly asked questions.

Is it easy to set up?
Our onboarding process is tailored to help you meet your program goals and we’re with you every step of the way! We do our best to set you up for success with a dedicated Account Manager and a growing library of platform resources.
Can I use it from any device?
Yes. our platform is cloud-based and can be operated from any desktop, laptop, tablet or mobile device with a web browser and internet connection.
Can this solution be used for other applications other than random drug and alcohol testing?

Yes, you can use our tools for any application where randomized notifications are required. Managing probation is just one of the many ways customers are utilizing our software.

Is it secure?

We take pride in employing next-generation 2048-bit SSL data encryption and storage methods that exceed both bank and military standards.

Is it HIPAA compliant?

Reconnect’s messaging and video chat both meet HIPAA regulations and Reconnect staff complete HIPAA compliance courses regularly. 

To further protect participant privacy, Reconnect makes identifiable participant information optional. Some facilities privatize participant information with unique user IDs, rather than names. Health or medical records are not stored on our system. 

What's included in your basic pricing package?

Our basic package includes all our core features: 

  • Drug Test Randomization 
  • Messaging – direct and bulk
  • Reminders and Calendar
  • Event and Curfew Check-ins 
  • Forms 
  • Benchmarks 
  • Client Scheduled Events and Forms
What features and items cost extra?

We have two add-on features and one hardware offering that programs utilize for additional support and accountability. 

  • Video Chat
  • 24/7 Monitoring
  • Reconnect Phones 
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