Software Solutions
Leading the Way in Innovative Software Solutions
Every organization has its own goals requiring unique software solutions. However, they all share a common challenge: finding a software solution that cost-effectively provides efficiency, is feature-rich, and delivers service excellence. Our software solutions help you economically streamline operations with a feature-filled tool set and deliver exceptional client experiences.
Solutions
Client Mobile App
Empower Your Clients, Simplify Your Work.
Our two-part platform combines a user-friendly mobile app with a powerful management dashboard, delivering personalized support and streamlining your workflow. Our user-friendly app provides a seamless experience for clients, delivering personalized support to keep them on track.
Hardware Free Monitoring
Enhanced Monitoring for High-Risk Clients.
When court ordered, Reconnect offers effortless 24/7 monitoring as an add-on feature, HardwareFreeEM. Advanced functionality includes non-invasive location tracking, geofencing, and biometric verification.
When this service is activated, clients receive automated, random check-in requests with biometric recognition, so you know their phone is with them. Inclusion and exclusion zones can be set up for truly individualized support.
Say goodbye to hardware hassles and stigma. Our smartphone-based system eliminates the nuisance of hardware device maintenance. With this hardware-free feature, uninterrupted service is ensured with just a simple phone charge.
Client-Centric Features
Services
Custom Software Solutions
Your Success, Our Priority.
Our innovative solutions streamline operations, improve data management, and enhance client outcomes, building stronger, safer communities. Empower your organization to improve efficiency, strengthen client relationships, and drive positive change with our tailored software solutions. Our team will partner with you to create software solutions to bolster productivity across all facets of your organization.
Device Monitoring Solutions
Enhanced Monitoring, Enhanced Program Compliance.
Reconnect’s advanced device monitoring solutions provide real-time insights and ensure client accountability, anytime, anywhere. Efficient and user-friendly, staff will save time through automation and enhance client accountability outcomes. Broad functionality across multiple devices provides unmatched client activity monitoring.
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Our top priority is providing solutions to your challenges. Please fill out this form so we can learn more about you. Someone on our team will contact you very soon with ideas about how Reconnect can solve your challenges.
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PLEASE NOTE: WE CANNOT PROVIDE PARTICIPANT SUPPORT VIA THIS FORM. PLEASE CONTACT YOUR CASE MANAGER.
Messaging
Reconnect’s messaging functionality:
- Two-way communication
- Text and photo capability
- HIPAA compliance
- Read receipts for case managers and participants
- Automatically recorded messages
- Printable, savable transcripts
- Immutable content – messages cannot be changed by participants or case managers
- Geotags let staff know where the message was sent from and can be turned off or on to meet program specifications.
Reconnect offers direct and bulk messaging.
- Direct: One-on-one messages to participants.
- Bulk: Messages sent to groups of participants. Bulk messages do not create a group chat – responses sent by the participant to the case manager remain private. Bulk messages can be scheduled in advance.
Video Chat
Reconnect’s video chats are:
- Simple and user-friendly
- Secure and encrypted
- HIPAA compliant
- Automatically recorded
- Available to download
Forms
Eliminate the need for paper forms.
Reconnect’s digital forms can be used to:
- Collect demographic information
- Ask about contact with law enforcement
- Assess mental health
- Request self-reflection after a program event like AA
- Petition to phase up
- Complete a trip request
Reconnect form functionality includes:
- Reminders
- Scheduling in advance
- Responses recorded to participant profile
- Submission with or without identity and/or location verification
Curfew and Spot Location Checks
Reconnect can report a participant’s location at specific times with biometric check-ins. The participant checks in by taking a “selfie.” The check-ins can be random or associated with a calendar event. During the check-in, the software performs a biometric check that logs the location and time. The participant’s location is then compared to whatever location has been assigned to the event (e.g. home address, address of scheduled community service.) Location violations are logged, and alerts are sent to the case manager. Reports of violations are available for individuals or entire facilities.
Location Monitoring
Case managers can non-invasively gather the location of a participant using the phone’s GPS, Wi-Fi, and cellular capabilities. When the feature is enabled, participants receive random check-in requests with biometric recognition to ensure the phone is staying with them. The location is placed on a web interface (map or satellite view). All location history is saved, and inclusion and exclusion zones can be employed.
Note, location monitoring is not a default feature of Reconnect’s platform. It is only available when ordered by a court program.
Drug Test Randomization
Reconnect’s drug test randomization can be fully automated or adapted to meet weekly program needs. Programs set up tests, testing frequencies, calendars, and assign participants to the appropriate categories. Participants receive a daily check-in request and are told whether testing is required on that date. The true random algorithm meets NADCP’s Best Practices for drug testing.
Calendar and Reminders
Calendar
Case managers can create calendar events for participants in Reconnect Manager. Events can be created to verify attendance at a program event (like counseling) or be used solely as a reminder. They are:
- Fully customizable
- Can be assigned to a single participant or a group
- Created with or without a check-in verification
- Automatically created with a reminder
Reminders
All Reconnect events have reminder functionality. Reconnect will send a push notification to the participant’s phone reminding them of the event or task. Plus, case managers can create multiple reminders for each event.
Goals & Progress Tracking
Benchmarks allow participants and program staff to track and visualize progress towards phase or program goals. Customizable templates are used to define action items for participants. Once the template is assigned, the participants see the tasks they need to complete and the time frame they need to do them in on their app dashboard. Participants verify the completion of requirements via the app with check-ins.
Client-Scheduled Events and Forms
Via the app, participants can submit some forms, appointments, self-help meetings, or other calendar events related to program completion—fostering participant responsibility and accountability. Case managers can see all Client Scheduled items from the dashboard in Reconnect Manager.
